Sutton Valence Primary School, North Street, Maidstone, Kent, ME17 3HT, United Kingdom

01622 842188

office@sutton-valence.kent.sch.uk

Miss Terry

SUTTON VALENCE PRIMARY SCHOOL

"The constant quest for knowledge, learning and adventure..."

Communication with the School

 

Sutton Valence Primary School Communication Process Flowchart

How to Effectively Communicate with Sutton Valence Primary School

 

Parents are often discouraged when they attempt to communicate with school officials only to be referred to others in order to resolve a problem their child may be experiencing in school. To prevent that frustration, parents should become informed about the "Communication Process Flowchart.” This sequence is in place to assist parents on where to begin their communication regarding their problem or concern.

 

Most parent and community questions are easily and completely answered by communicating directly with the staff member closest to the situation. As you move further along the flowchart, the staff are less directly involved and usually needs additional time to research the situation before they can give you an answer. If you do not hear back from the person you have contacted within two (2) business days, it is appropriate to reach out to them again before moving along to the next level of the flowchart. We do not expect your questions or concerns to go unanswered for a long period of time. Each situation should first be addressed at whatever level the initial action was taken with appeals moving on to the next level on the “Communication Process Flowchart.”

 

Area of concern:

First Level

Second Level

Third Level

Fourth level

Curriculum

Class Teacher

Key Stage Leader

Deputy Headteacher

Headteacher

Classroom Behaviour

Class Teacher

Key Stage Leader

Deputy Headteacher

Headteacher

Inclusion Concerns

Class Teacher

N/A

Inclusion

Manager

Headteacher

Non- Class Based Behaviour

Class Teacher

Key Stage Leader

Deputy Headteacher

Headteacher

Classroom Concerns

Class Teacher

Key Stage Leader

Deputy Headteacher

Headteacher

Complaint

Office Staff

N/A

Headteacher

Governors

School Lunches/

Letters/General Enquires

Office Staff

Key Stage Leader

Deputy Headteacher

Headteacher

 

Making a change: In order to process a change, parents must first have met with the class teacher and put a plan in place. If after a school term there is still no change it would then be appropriate to move to the second level.

 

Please note: Classroom questions concerning your child should be addressed with your child’s teacher first.

Allow for two (2) business days for a response. If no response is received from a teacher during that time, please remind them before moving up the chain.

 

Please note that compliments or acknowledgements of positive events can be directed to everyone along the chain. All of us appreciate hearing that there is something good that has happened. We all look forward to a wonderful school year with few complaints!